Model | 117, 156, 166, 172, 176, 190, 205, 207, 212, 217, 218, 222, 231, 242, 246, 253, 292 |
with code 06U (Mercedes connect me standard services) | |
Model | 117, 156, 166, 172, 176, 190, 205, 207, 213, 217, 218, 222, 231, 246, 253, 292 |
with code 360 (HERMES UMTS) | |
Model | 117, 156, 166, 172, 176, 190, 205, 207, 213, 217, 218, 222, 231, 246, 253, 292 |
with code 362 (HERMES communications module LTE) |
The "Mercedes me connect" store offers customers the possibility of initially purchasing "Mercedes me connect" services online after vehicle delivery and then renewing them.
Availability
The "Mercedes me connect" store has been enabled for the above-mentioned vehicles in the following countries: A, B, CH, CZ, D, DK, E, F, GB, H, I, IRL, L, N, NL, P, PL, S, SK
Prerequisites for purchase in "Mercedes me connect" store:
Customer must have a "Mercedes me" user account.
"Mercedes me" user account and the vehicle must be linked.
Purchase and activation process
The purchase is made directly by the customer. The "Mercedes me connect" store can be opened either using the icon in the "Mercedes me" portal under www.mercedes.me or via the direct link https://dc p.mercedes-benz.com/de-de/connect/.
As soon as the communications module has established a connection with the telecommunications network, the purchased services are automatically activated in the vehicle.
Currently the following products are available in the "Mercedes me connect" store:
Vehicle Setup
Vehicle Monitoring
Remote Parking Pilot
Live Traffic Information (as of 01.12.2016)
All products are subject to a charge and currently have a runtime of 3 years from the date of purchase.
Further general information on the products can be found in the "Mercedes me" portal, "Mercedes me connect" store and in "ADVANTAGESonline" in "Mercedes me connect".
The services available depend, to some extent, on the special equipment installed and can viewed in "Mercedes me connect" Retail as well as "Mercedes me connect" store, depending on the vehicle.
Reorder "Remote online"
"Vehicle setup" and "Vehicle monitoring" include all services of "Remote online".
With immediate effect, the customer can purchase these products subsequently in "Mercedes me connect" store on vehicles with communications module.
Important note
A supplement of special equipment codes in VeDoc is not required.
Mercedes-Benz Apps
Mercedes-Benz Apps cannot be subsequently activated.
Customer communication (only on vehicles with code 06U (Mercedes connect me basic services))
As of end of November 2016, customers with a linked vehicle will automatically receive a personalized email with information on the reorder of "Vehicle setup" and "Vehicle monitoring".
Customers without a link between "Mercedes me" user account and the vehicle can be informed by the MercedesBenz service partners as of December 2016. Details and material regarding this campaign will be communicated in due time.
After-Sales support "Mercedes me connect"
Information on After-Sales support "Mercedes me connect" is available in the "SI82.95-P-0007A Service Information: Mercedes me connect".
Referenced documents
- si8295p0007a Service Information: Mercedes me connect