si8230p0010a

Service information: Warranty and goodwill policies for wiper blades

Type si · topic 82.30 · version 0100 · 2008-01-22

Applies to: MODEL all

Where it sits

Function group 3 Body › 82 Electrical system, body › 82.30 Windshield wipers — Series 900 (models 9**) · Series 902 (models 9**) · Series 904 (models 918, 919, 924, 925, 938, 943, 957) · Series 906 (models 917, 918, 924, 953)

EinPAS 36 Visibility › 36.30 Wiping/washing › 36.30.1 Basic information — Series 900 (models 9**) · Series 902 (models 9**) · Series 904 (models 918, 919, 924, 925, 938, 943, 957) · Series 906 (models 917, 918, 924, 953)

EinPAS 45 Data/information › 45.20 Information/measures › 45.20.20 Service information — Series 900 (models 9**) · Series 902 (models 9**) · Series 904 (models 918, 919, 924, 925, 938, 943, 957) · Series 906 (models 917, 918, 924, 953)

Also applies to engines/gearboxes: 139 ***, 254 ***, 256 ***, 272 ***, 276 ***, 282 ***, 457 9**, 541 9**, 542 9**, 608 ***, 700 4**, 700 420, 700 421, 700 422, 700 423, 715 3**, 715 5**, 722 6**, 722 9**, 724 ***, 724 0**, 724 033, 724 044, 724 045, 724 1**, 724 103, 724 114, 724 115, 724 120, 725 ***, 725 0**, 725 035, 725 037, 725 038, 725 085, 725 1**, 739 390, 739 391, 739 395, 739 396, 739 397, 739 398, 739 399, 740 698, 743 3**, 743 4**, 743 498, 746 971, 924 9**, 924 910, 925 9**, 926 9**

SI82.30-P-0010A

Service information: Warranty and goodwill policies for wiper blades

15.1.08

MODEL all

As part of damaged part analysis it was found that frequently worn wiper blades are received which are charged to warranty. However as these components are wear parts (see warranty Procedure Manual 1100-89A: Mercedes-Benz new vehicle warranty explanation, 12071-17A), no warranty will be accepted for wiper blades .

A competitive comparison has shown that to some extent the current regulations for Mercedes-Benz go clearly beyond those of the competition.

The Mercedes-Benz wiper systems have a high quality level. The warranty and goodwill policies are therefore adapted to those of the competition.

Should nevertheless in the individual case justified complaints about wipers blades occur due to manufacturing, these are detected very early on by the customer and are the subject of complaint.

The warranty and goodwill policies have been adapted for the following damage codes:

82023 Front aero wiper blade (old)

82A23 Left aero wiper blade (new)

82N23 Right aero wiper blade (new)

82024 Windshield wiper profile rubber

82063 Rear wiper blade

The new regulation reads: 3 months or 8.000 km

If complaints occur after this period of use, these are due to wear and may not be charged via warranty and goodwill.