As Europe's largest used truck dealer, TruckStore sells used trucks and associated services on an international basis. The Europe-wide and brand-independent TruckStore warranty applies to the entire drivetrain for vehicles of all brands that are up to six years old in all countries of the EU. The term is twelve months. In the event of a claim, the workshop costs are covered without any excess payable by the customer. Claims are routed by the call centre in Hasselt/Belgium to the Mercedes-Benz workshops.
A vehicle with this type of warranty can be identified by the corresponding warranty card of the customer. This also specifies the contact options for detailed questions on processing.
The process in brief: Please…
… ask the customer whether their vehicle has a TruckStore warranty.
… if so, ask the customer for their TruckStore warranty card.
… clarify whether the issue relates to the drivetrain.
… contact the TruckStore warranty processing center in Hasselt/Belgium (telephone: +32 11 30 2626) and follow the instructions of the TruckStore warranty processing center
… ask which documents you should send.
… send the requested documents (repair offer, pictures etc.) to the TS processing center.
… only perform the repair once you have received written approval from the claim processing center.
… inform the customer that they have to pay the statutory value added tax and that certain services (towing costs, replacement vehicle, non-drivetrain parts) are NOT covered by the TS warranty.
… thank the customer for their support in processing the repair through the TruckStore warranty.
On the following website you will find the valid warranty conditions with all parts covered and the claim process. The information is updated continuously and is available in 16 languages.
http://www.truckstore.com/warranty