This information is valid for the following countries:
Austria, Germany, Great Britain and Czech Republic
Depending on the technical problem, please send your XENTRY TIPS case to one of the following teams:
Designation of in-box | Electrical Components and Electronics Team | Drivetrain team | Chassis and Body Team |
Systems and Components | Supplemental Restraint System (SRS) control unit, operating units, on-board electrical system, alternator, electronic ignition lock (EZS), key, driver assistance system, instrument cluster, electrical wiring harnesses, steering column tube module and selector lever module, central locking system, parameterizable special module (PSM), tire pressure monitoring system, lighting control, LED Intelligent Light System, windows control, starter, telematics and connectivity, signal acquisition and actuation module (SAM) control unit, central gateway control unit (CGW), e-drivetrain (eVito, EQV and eSprinter). | ME-SFI control unit, CDI control unit, transmission control unit, powertrain control unit (PTCU), cruise control, DISTRONIC, engine, manual transmission, automatic transmission, clutch, driven axles, front axle shafts, rear axle shafts, drive and propeller shafts, exhaust gas aftertreatment (incl. exhaust gas recirculation, exhaust systems, diesel particulate filters and catalytic converters). | Detachable parts, body manufacturers, brakes, lighting (without control), roof systems, suspension, springing, interior equipment, climate control, paint, steering, body-in-white, retarders, wheels, locking system, seats, stationary heater, doors and flaps (incl. actuators, drive units and locks), fuel delivery module, windshields and windows, windshield wipers, fuel system, fill level sensors, restraint systems (seat belts and airbag units), E-CELL (only model 639), noise and vibration complaints (Noise, vibration and harshness (NVH)) camper vans (without scopes of Electric/Electronic and Drivetrain Teams). |
When creating XENTRY TIPS cases, make sure that all preselection such as vehicle data, symptom, design group and status data have been fully and correctly selected.
To ensure that the technical problems are processed quickly and purposefully, the following data are always required for creating the XENTRY TIPS case:
Current XENTRY Diagnosis initial quick test (including fault freeze frame data)
XENTRY Diagnosis final quick test after repair work or tests
With body or paint complaints, attach representative pictures as well as paintwork damage sheets to the XENTRY TIPS case.
For documentation of the XENTRY Diagnosis quick test and test logs, please use the "Diagnosis PDF Printer" function in the XENTRY Diagnosis Software. Documents SI00.00-S-0086A, SI00.00-S-0155A and SI01.10-S-0001A must be taken into consideration when creating the XENTRY TIPS case.
Service Information: Guidelines for queries in the event of technical complaints | All models (light vans, heavy vans) | ||
Service Information: Support channels for workshop queries | All models (light vans, heavy vans) | ||
Service Information: Standardized procedure for complaints on the engine | All engines (light vans, heavy vans) |
参照文書
- si0000s0086a サービス·インフォメーション:技術的苦情での調査に関するガイドライン
- si0000s0155a サービスインフォメーション：ワークショップ照会時のサポートチャンネル
- si0110s0001a サービス·インフォメーション: エンジン不具合の作業の進め方の標準化