Model | 117, 156, 166, 176, 207, 212, 218, 242, 246 |
with code 805 (Model year 2015) | |
Model | 118, 167, 177, 205, 213, 217, 222, 231, 238, 247, 253, 257, 292 |
Model | 166, 207, 212 |
with code 804 (Model year 2014) | |
Model | 447, 907, 910 |
Model | 463 |
with code XZ4 (Model year 2015) | |
Model | 463 |
with code XZ5 (Model year 2016) | |
Model | 463 |
with code XZ6 (Model year 2017) |
Glossary
Replacement key:
This key replaces an existing key. The existing key can no longer be used on the vehicle once the new replacement key has been synchronized with the vehicle. A key can be replaced with a replacement key a maximum of two times.
A replacement key is recommended where a key has clearly been lost or damaged. In such an instance, the replacement key must be programmed straight away in accordance with the DRT Directive.
Additional key:
Extra key in addition to the existing keys. Up to now a maximum of extra keys in addition to the two keys originally supplied with the vehicle were able to be programmed (i.e. a total of eight keys). The key tracks are reserved for the digital key functions in the smartphone (code 896) or Remote Start (code J8A), which means that only 2 additional keys are available for these vehicles.
An additional key is advisable if you require an extra key along with the already-available keys.
Online programming:
As from Drive Authorization Stage 4 (FBS4) the programming of an electronic key is possible using with XENTRY Diagnosis at the vehicle itself in an authorized Mercedes-Benz workshop to improve service quality and to ensure there are no gaps in the vehicle and parts documentation in the DAS central system. This online process has not yet been introduced to all countries. Please contact your local national representative to find out which particular process is approved in your market.
Fallback solution:
For markets that do not support the online process, or a fallback solution where an online connection is not given, an electronic key can be programmed as for FBS3 using a programming station in logistics (Wholesale or GLC). Please note the sections "Register vehicle as Present" and "Parts availability". No further rights are required for the fallback solution.
Disable key line:
Where a key is lost the corresponding key line must always be disabled straight away to ensure that the lost vehicle key is no longer functional. If a lost key is found again, the key line can be enabled again whereupon the key will be fully functional on the vehicle again. It is not necessary to disable the key line when a replacement key is immediately programmed and put through teach-in online in the authorized Mercedes-Benz workshop (as from FBS4).
Enable key track:
The key track can be enabled online using XENTRY Diagnosis or as a fallback solution through the User Help Desk (UHD).
Extended rights are required for online enabling of a key line. Since diagnosis update 03/2016 for FBS4 vehicles, a workshop key no longer needs to be ordered for the fallback solution.
The procedure involving the UHD is shown in XENTRY Diagnosis.
Basic preconditions:
DRT Directives:
Compliance with the DRT Directives and a completely filled out, signed and archived DRT form, where applicable, in combination with the repair order are necessary at all times. When ordering one or more replacement or additional keys, the DRT form must always be filled out in full, signed and archived. Please remember that any noticeable problems must be checked and, where applicable, measures introduced if the DRT Directives are not complied with.
Extended authorization for online key programming:
Special authorization is required for programming a replacement or additional key or for online registration of a disabled key track at the vehicle itself using XENTRY Diagnosis. To this end, contact your local XENTRY Flash contact person in the market. To acquire additional rights you must have taken part in a training course (code: T0454F).
Further rights are not required when disabling key lines and for the fallback solution, the basic XENTRY Flash right suffice here.
Register vehicle as "Present":
For each procedure involving FBS4, the vehicle must first be registered as "Present" in XENTRY Diagnosis. This ensures that the vehicle is really present in the workshop. Otherwise, the order is canceled or a fault message is shown in XENTRY Diagnosis. A fully-functional key must be inserted into the electronic ignition lock or placed at the designated point in the center console. This functionality is automatically filed in the XENTRY Diagnosis online process.
A fully-functional key must be available for a "Present" vehicle! (Online and fallback). If it is not possible to register the vehicle as "Present" (e.g. because key is missing), see special case "Not possible to register vehicle as Present".
Parts availability of unprogrammed key (Online, fallback and special case):
Before initiating the register vehicle as "Present" workshop process for the online or fallback process, the parts availability of the unprogrammed FBS4 key must be checked first. If the unprogrammed FBS4 key is not available, the vehicle's workshop visit should be rescheduled for a date when it is available. For safety reasons, the key programming process is only available for a limited period of time after vehicle registration. Therefore, the order must be placed within a period of 24 h in the logistics order system, to ensure that the delivery or programming can be provided on time in the responsible logistics area. After this time has expired, the vehicle must be re-registered.
If you have not checked the availability of the part, the customer may suffer the disadvantage of having to visit the workshop at another date. To rule out this possibility, always note the parts availability. This enables you to provide the best-possible service to the customer.
Procedure description:
Generally, online programming involves replacement or additional keys. If extended rights are not available, programming can be undertaken as part of the fallback solution. In this instance, a programmed key is ordered from the logistics area responsible. This always requires the vehicle to be registered as "Present". A special case exists where this is not possible. When ordering a key you should always note the section on "Parts availability".
1. Online programming (general case):
Extended user rights are required (see basic requirements).
Connect the diagnostic equipment to the vehicle.
Start XENTRY Diagnosis.
Select brand and model.
Keep fully-functional electronic key and unprogrammed key close to hand, and follow the instructions in XENTRY Diagnosis.
Run function test and handover programmed key to customer.
Document handover in DRT form.
2. Fallback solution:
Extended rights are not required.
Connect the diagnostic equipment to the vehicle.
Start XENTRY Diagnosis.
Select brand and model.
Keep fully-functional electronic key close to hand and follow instructions in XENTRY Diagnosis.
Initiate ordering process.
Teach-in new key on vehicle (a diagnostic unit is not required).
Insert key or place it into designated key tray in center console and switch on ignition.
In the case of a replacement key, the message "Key undergoing teach-in, please wait" may appear in the vehicle display. This message disappears after no more than 15 min; during this period leave the key inserted in the ignition lock.
Then check whether the vehicle can be started using the new key.
Run function test and handover new key at vehicle to customer.
Document handover in DRT form.
3. Special case: Vehicle cannot be registered as "Present"
Vehicle cannot be registered as "Present", as the owner is no longer in possession of a fully-functioning key and a "Present" message does not have a fully-functioning electronic key inserted into the electronic ignition lock or one placed into the vehicle interior. In this instance, the procedure is conducted together with the Diagnosis UHD.
The completed application for registering the vehicle as "Present" must be submitted by the affected authorized MercedesBenz workshop directly to the Diagnosis UHD using the document
OF80.57P300001A.
Diagnosis UHD can be contacted directly per ticket. To do so, the workshop requires an XSF enable. If an enable is not available send an inquiry email to [email protected].
XSF queries can be processed in the following languages:
English
English
French
Italian
Spanish
Japanese
Chinese
Dutch
An XSF Ticket can be created in XENTRY Diagnosis as follows:
Click the letter symbol at the top right Select use case "Diagnosis" Select operation step DAS Select symptom
It is still possible to contact Diagnosis UHD per telephone or per email. To do so, the affected system number for the diagnostic unit, with which the key or keys was/were programmed, is required.
Important: The specifications from the DRT Directives and the DRT form must also be strictly adhered to in this special case.
Note: Since 01.01.2019, an unprogrammed key can also be programmed using XENTRY Diagnosis directly at the vehicle (extended rights provided) after successful vehicle registration via the diagnosis UHD. Ordering a pre-programmed replacement or additional key via Logistics is therefore no longer absolutely necessary.
Key ordering:
Following successful vehicle registration using the Diagnosis UHD, order without delay the preprogrammed replacement or additional key(s) through the order system for this vehicle. The replacement or additional key delivered by the Logistics department must undergo teach-in on the vehicle (insert the key and switch on the ignition). In the case of a replacement key, the message "Key undergoing teach-in, please wait" may appear in the vehicle display. This message disappears after no more than 15 min. During this period leave the key inserted in the ignition lock. Then check whether the vehicle can be started using the new key.
To ensure that the workshop is clearly filed in the system as discharged, it is absolutely necessary the vehicle is registered as "Present" after the new key has undergone teach-in using XENTRY Diagnosis.