We would like to inform you about handling and managing parts from our new truck replacement parts line "TruckParts".
1. Basic information
As an alternative to our Mercedes-Benz GenuineParts product range, we also offer selected parts as "TruckParts" in various markets. This exclusively refers to parts for vehicles of model series Actros Classic (model 930, 932, 933, 934), Axor Classic (model 940, 942, 943, 944) and Atego Classic (model 970, 972, 974, 975, 976). They are available in our parts catalogs.
The advantage is an exceptional price-performance ratio with high quality for a value-based repair of older vehicles in a customer pay case.
These parts are identifiable with a printed, embossed or glued on "TruckParts" logo:
W00.01-1091-77
The vast majority of "TruckParts" parts will be identified with replacement part numbers, beginning with "A 686 XXX XX XX".
In terms of Mercedes-Benz Vehicle Warranty, Mercedes-Benz Replacement Part Warranty and Mercedes-Benz ServiceContract, these parts are NOT to be handled as "Mercedes-Benz GenuineParts" or as equivalents to Mercedes-Benz GenuineParts.
This leads to the following consequences:
2. Processing in a replacement parts warranty case ("TruckParts")
All "TruckParts" parts have a replacement part warranty of 1 year after installation. Exceptions hereto are "TruckParts" batteries with a replacement part warranty of 2 years.
Damages from installed "TruckParts" parts can be submitted analogous to the original replacement parts as a replacement part warranty via the usual EVA/VEGA systems. Of course a requirement is that this part can be used in principle for the affected vehicle according to our replacement part documentation.
Fundamentally, a "TruckParts" part may only be replaced with a "TruckParts" part in the replacement part warranty case.
If there is no "TruckParts" part available at short notice, a Mercedes-Benz genuine part may be installed for the faulty "TruckParts" part in order to guarantee our customers' mobility. For this, the unavailability of the "TruckParts" part must be added to the request (Use of the comments section and copies from the replacement parts systems).
If the "TruckParts" part fails in a market where there are fundamentally no "TruckParts" parts available, a Mercedes-Benz genuine part may also be installed for a faulty "TruckParts" part.
3. Processing in a vehicle warranty and goodwill damage case
In a damage case on a vehicle within the warranty or on goodwill, we assure our customers that it will be repaired with Mercedes-Benz genuine parts exclusively.
This means that, in warranty and goodwill cases, "TruckParts" parts must NOT be used. The systems will reject such requests.
Even in cases where no Mercedes-Benz genuine part is available but a "TruckParts" part is available, no "TruckParts" part may be installed in warranty and goodwill cases. In warranty and goodwill cases, customers are always entitled to a Mercedes-Benz genuine part.
4. Processing in a service agreement damage case
We assure our customers that Mercedes-Benz genuine parts will be used for the repair of a vehicle when a service contract has been completed.
This means that in the case of a service contract, "TruckParts" parts must NOT be used. The systems will reject such requests.
Even in cases where no Mercedes-Benz genuine part is available but a "TruckParts" part is available, no "TruckParts" part may be installed in the event of damage. In the case of a service contract case, customers are always entitled to a Mercedes-Benz genuine part.
5th. Processing in a replacement part warranty damage case ("Mercedes-Benz genuine part")
If a Mercedes-Benz genuine part is replaced as part of the replacement part warranty, the customer is entitled to a Mercedes-Benz genuine part here as well. "TruckParts" parts must NOT be used.
Even in cases where no Mercedes-Benz genuine part is available but a "TruckParts" part is available, no "TruckParts" part may be installed in the event of damage.