Service Information: Maintenance and service

 Due to recent events we would like to inform you about the change in processing the scopes for the James Cook Sprinter camper as of VIN 332073. As of the stated VIN the James Cook specific scopes are the responsibility of the WVC company.

The maintenance and service work which do not affect the James Cook scope should be realized at any authorized Mercedes-Benz service partner.

The specifications of EWMR (Extended Warranty Manual Retail) apply to the processing of warranty/goodwill work for the original scope of supply by Mercedes-Benz.

Before starting to carry out the repair of the James

Cook scope please contact the Service Hotline. Information documents on repairs are available via dealer access on the Westfalia Van Conversion Homepage.

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Processing of warranty/goodwill cases

Westfalia Van Conversion provides a 2-year warranty corresponding to the legal fundamentals

(§§ 437 ff. Federal law gazette).

The start of the 2-year period is the day of initial registration. In the event of registration in other European countries the minimum warranty is provided corresponding to the

valid legal fundamentals in each case.

Address/contact person

Mailing address

Westfalia Van Conversion GmbH

Franz-Knöbel-Str. 34

D-33378 Rheda-Wiedenbrück

Shipping address (parts)

Westfalia Van Conversion GmbH

Am Sandberg 45

D-33378 Rheda-Wiedenbrück

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Service Hotline

Telephone: + 49 (0)5242/15-411

Fax:+ 49 5242/15-196

Processing of warranty claims and goodwill claims

For rapid and smooth processing please submit the following details:

- Original bill (in duplicate) of warranty repair to Westfalia Van Conversion GmbH (bill issued max. 4 weeks following repair)

- Vehicle data: model, ident. no., initial registration, Westfalia equipment number (C-pillar or model plate on right B-pillar)

- Details on damage type and cause

- Invoicing of contract work as per the hourly charge rate agreed with Westfalia to the extent of 75  plus VAT - at any authorized Mercedes-Benz service partner

- Listing of replacement parts required with Westfalia article number

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Goodwill

Goodwill services are only possible as part of an individual case test. Goodwill services are voluntary without legal right/entitlement.

In cases which are not clear, revealing digital pictures of the complaint will be requested by Westfalia Van Conversion or the vehicle will be inspected on site.

Replacement part ordering

Parts are ordered via the Internet:

A customer number must be applied before an order can be realized on the internet.

For this send your complete address and tax office reference number on headed paper to:

Fax: + 49 (0)5242/15-470 or

Mail: [email protected]

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Ordering process via the Internet:

1. www.westfalia-van.de

2. E-Shop

3. Replacement parts, choice of language

4. Manufacturer: Mercedes-Benz

5. Model: James Cook

6. Model: 906...

7. Westfalia equipment number (data from identification plate on right C-pillar in lock area or from works label on B-pillar)

8. Assembly side, click on assembly

9. Select components/replacement parts and place in shopping basket

Defective parts for which there is a duty to return

Defective parts Return transport

Gel battery Westfalia has parts picked up by shipping company

Cooling boxes Westfalia has parts picked up by shipping company

Charger Free return by workshop

All control units Free return by workshop

Central electronics Free return by workshop

Gas cooker Free return by workshop

In general all other defective parts should be kept for at least 4 weeks or up to the entry of the credit. If the Westfalia Van Conversion requires defective parts for further inspection, these will be requested separately.

Handling vehicles up to VIN 332072

The customer/workshop information, replacement part requirements, training/warranty processing for vehicles up to

VIN 332072 continue to be looked at via the systems and supply sources of the Mercedes-Benz organization.