General
Mercedes PRO:
Mercedes PRO is the new brand from Mercedes-Benz Vans for all current and future services, solutions and digital services for daily business. The objective is to harness the digital possibilities to make business processes even more efficient.
Mercedes PRO connect:
Mercedes PRO includes Mercedes PRO connect, the connectivity and fleet solution, which intelligently connects fleet managers to your vehicles and drivers. Mercedes PRO connect connects companies to your vehicles and helps to increase efficiency and productivity - in company management and in controlling as well as in scheduling.
Availability
The services are enabled for the above-mentioned vehicles in the following countries:
Belgium
Denmark
Germany
Finland
France
Great Britain
Ireland
Italy
Netherlands
Norway
Austria
Poland
Portugal
Sweden
Switzerland
Slovak Republic
Spain
Czech Republic
Hungary
USA
AfterSales Support
To ensure that efficient diagnosis is possible for the services and functions associated with Mercedes PRO connect, a central point of contact has been set up for retailers. For queries and diagnosis assistance relating to customer complaints and customer queries regarding Mercedes PRO connect, your contact persons in the Customer Assistance Center (CAC) as well as providers in countries that are not connected to the CAC are available 24/7 under the following contact data:
00 800 3 77 77777
Additional national hotlines and email addresses: |
Country | Phone number | |
Belgium | +32 2 554 1726 | |
Denmark | +45 351 580 13 | |
Germany | +49 69 95 307 400 | |
Finland | +358 981 710 544 | |
France / Monaco | +33 1 4993 2109 | |
Great Britain | +44 207 975 7078 | |
Ireland | +353 212 356 802 | |
Italy | +39 02 7541 9778 | |
Luxembourg | +352 2730 2095 | |
Netherlands | +31 20 654 5284 | |
Norway | +47 23 5000 43 | |
Austria | +43 1 50 222 1772 | |
Poland | +48 22 354 4006 | |
Portugal | +351 210 608 040 | |
Sweden | +46 851 993 054 | |
Switzerland | +41 44 439 1561 | |
Slovak Republic | +421 250 102 603 | |
Spain | +34 91 375 3066 | |
Czech Republic | +420 296 335603 | |
Hungary | +36 1235 5303 |
General information on the CAC can be found at:
https://cac.mercedes-benz.com/
The well-established XENTRY TIPS channel is still available for all queries and diagnosis assistance issues for customer complaints and requests regarding components using Mercedes PRO connect, e.g. HERMES control unit (N112/9).
Requirements for using Mercedes PRO connect services
To use the Mercedes PRO connect services, the customer must register beforehand in the Mercedes PRO Portal at www.mercedes.pro and accept the terms and conditions of use. Further information on the content of the individual Mercedes PRO connect added-value packages or the services and functions included in these packages can be found here.
The retailer must then verify the vehicles.
Important notes on the activation process!
As soon as the individual terms and conditions of use are accepted and the vehicle is linked to the associated customer account in the Mercedes PRO Retail system, the Mercedes PRO connect services can be assigned to the vehicle within the Mercedes PRO Portal. The following points should be noted here:
The transport mode in the vehicle should be deactivated.
The communications module must be in the ready status.
The vehicle should be outdoors during the activation procedure to ensure that GSM/GPS reception is good. Successful activation can be positively influenced by "switching on the ignition". After successful activation, the vehicle should be driven for approx. 1 km. This is necessary in order to start the data transfer for displaying the vehicle data (e.g. kilometer reading, fuel level, tire pressure) to the Mercedes PRO Portal and to the Mercedes PRO connect app.
Damage code
To settle warranty or goodwill costs that are incurred in relation to MercedesPRO connect, corresponding damage codes are available in the WIS under FG 82.95 Emergency call systems on the "Telematics service" picture chart.
Service overview
Information on the available services can be found in the XENTRY Portal at:
Diagnosis & Telematics
Connected Vehicle
Mercedes PRO connect