SI82.70-P-0016A | Service Information: warranty and goodwill policies for mobile phone holders | 19.7.06 |
MODEL 163, 164, 169, 171, 203, 209, 211, 215, 216, 219, 220, 221, 230, 245, 251, 463
with CODE (386) Preinstallation for telephone "Handy", UPCI system
with CODE (388) Telephone "Handy", UPCI system
Currently mobile phone holder are increasingly being sent in unauthorized for warranty and goodwill.
The following is conspicuous in the process:
Mobile phone holders with damage from using force are being invoiced on the basis of warranty and goodwill. This damage is attributable to improper handling of the component which is provable.
Examples of damaged mobile phone holders are documented in the pictures.
In addition increasingly mobile phone holders are being invoiced without authorization on the basis of warranty and goodwill, for which in the warranty parts inspection no fault can be found.
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The following points must therefore be taken into account before replacing the mobile phone holder:
Recording of all data at reception:
- Exact customer complaint
- Customer complaint permanent or sporadic
- Mobile phone used
- Software release of mobile phone
- SIM card used (network, provider)
Check software release of mobile phone for release by DCAG. See TIPS-document "Mobile phone, general: Various malfunctions, released SW status".
Checking the contacts between the mobile phone holder and mobile phone as well as between the mobile phone holder and contact plate for contamination and damage.
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Checking for existing TIPS documents which apply to the customer complaint.
Checking the complaint with another mobile phone.
Checking the complaint with a SIM card of another provider and network.
Installation of the mobile phone holder in another vehicle.
Experimental installation of another mobile phone holder.
As, in the case of the above-mentioned components which have been removed, improper handling of the component is concerned, these may not be invoiced on the basis of warranty or goodwill.
P82.70-6429-04
Damage to the mobile phone contacting interface
P82.70-6428-04
Damage to the mobile phone contacting interface
P82.70-6427-04
Damage due to external force at the antenna support
P82.70-6426-04
Mobile phone-release button broken off