si8270p0016a

Service Information: warranty and goodwill policies for mobile phone holders

Tip si · temă 82.70 · versiune 0101 · 2006-07-20

Valabil pentru: MODEL 163, 164, 169, 171, 203, 209, 211, 215, 216, 219, 220, 221, 230, 245, 251, 463 with CODE (386) Preinstallation for telephone "Handy", UPCI system with CODE (388) Telephone "Handy", UPCI system

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Încadrare

Grupă funcțională 3 Suprastructură › 82 Instalaţie electrică, structură › 82.70 Telefon, sistem de comandă vocală (SBS) — Seria 163 · Seria 164 · Seria 169 · Seria 171 · Seria 203 · Seria 209 · Seria 211 · Seria 215 · Seria 216 · Seria 219 · Seria 220 · Seria 221 · Seria 230 · Seria 245 · Seria 251 · Seria 463

EinPAS 31 Comunicaţie/Informaţie/Entertainment › 31.15 Telefonie › 31.15.40 Suport de telefon mobil — Seria 163 · Seria 164 · Seria 169 · Seria 171 · Seria 203 · Seria 209 · Seria 211 · Seria 215 · Seria 216 · Seria 219 · Seria 220 · Seria 221 · Seria 230 · Seria 245 · Seria 251 · Seria 463

EinPAS 45 Date/Informaţie › 45.20 Informaţie/Măsuri › 45.20.20 Informaţie service — Seria 163 · Seria 164 · Seria 169 · Seria 171 · Seria 203 · Seria 209 · Seria 211 · Seria 215 · Seria 216 · Seria 219 · Seria 220 · Seria 221 · Seria 230 · Seria 245 · Seria 251 · Seria 463

SI82.70-P-0016A

Service Information: warranty and goodwill policies for mobile phone holders

19.7.06

MODEL 163, 164, 169, 171, 203, 209, 211, 215, 216, 219, 220, 221, 230, 245, 251, 463
with CODE (386) Preinstallation for telephone "Handy", UPCI system
with CODE (388) Telephone "Handy", UPCI system

Currently mobile phone holder are increasingly being sent in unauthorized for warranty and goodwill.

The following is conspicuous in the process:

Mobile phone holders with damage from using force are being invoiced on the basis of warranty and goodwill. This damage is attributable to improper handling of the component which is provable.

Examples of damaged mobile phone holders are documented in the pictures.

In addition increasingly mobile phone holders are being invoiced without authorization on the basis of warranty and goodwill, for which in the warranty parts inspection no fault can be found.

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The following points must therefore be taken into account before replacing the mobile phone holder:

Recording of all data at reception:

- Exact customer complaint

- Customer complaint permanent or sporadic

- Mobile phone used

- Software release of mobile phone

- SIM card used (network, provider)

Check software release of mobile phone for release by DCAG. See TIPS-document "Mobile phone, general: Various malfunctions, released SW status".

Checking the contacts between the mobile phone holder and mobile phone as well as between the mobile phone holder and contact plate for contamination and damage.

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Checking for existing TIPS documents which apply to the customer complaint.

Checking the complaint with another mobile phone.

Checking the complaint with a SIM card of another provider and network.

Installation of the mobile phone holder in another vehicle.

Experimental installation of another mobile phone holder.

As, in the case of the above-mentioned components which have been removed, improper handling of the component is concerned, these may not be invoiced on the basis of warranty or goodwill.

Service Information: warranty and goodwill policies for mobile phone holders

P82.70-6429-04

Damage to the mobile phone contacting interface

Service Information: warranty and goodwill policies for mobile phone holders

P82.70-6428-04

Damage to the mobile phone contacting interface

Service Information: warranty and goodwill policies for mobile phone holders

P82.70-6427-04

Damage due to external force at the antenna support

Service Information: warranty and goodwill policies for mobile phone holders

P82.70-6426-04

Mobile phone-release button broken off