____________________________________________________________________________________________________________ | ||
直营销售和服务经销店/代理机构编号/经销商编号 | 客户 | |
__________________________ | ________________________ | |
车辆识别号 | 修理工单号 | |
___________________________ | _________________________ | |
检查员姓名 | 日期 | |
____________________________________________________________________________________________________________ | ||
牌照板编号 首次登记 车型 | 发动机编号 | 总行驶里程: 公里/英里 |
____________________________________________________________________________________________________________ | ||
通过以下项目对已填写及返回的分析表进行退款: | ||
操作项目: 02-3952 或 02-8522 (操作: 填写分析表:....................) | ||
由授权服务中心员工填写 | 由维修顾问/组长填写 | ||
客户叙述 (精确描述) | |||
__________________________ | __________________________ | ||
__________________________ | __________________________ | ||
__________________________ | __________________________ | ||
__________________________ | __________________________ | ||
__________________________ | __________________________ | ||
从何时开始? | 从多远开始: | ________________ 公里/英里 | ________________ 公里/英里 |
___________________________________________________________________________________________________________ | |||
增加 | ☐ | ☐ | |
投诉 | 不变 | ☐ | ☐ |
减少 | ☐ | ☐ | |
可重现 | ☐ | ☐ | |
____________________________________________________________________________________________________________ | |||
永久 | ☐ | ☐ | |
时间 | 暂时 | ☐ | ☐ |
持续时间 (秒) | ___________________ | __________________________ | |
____________________________________________________________________________________________________________ | |||
车外温度 | ___________________°C/℉ | ___________________°C/℉ | |
☐ 无影响 | ☐ 无影响 | ||
发动机温度 | ___________________°C/℉ | ___________________°C/℉ | |
温度 | 冷起动 | ☐ | ☐ |
热起动 | ☐ | ☐ | |
暖机阶段 | ☐________/________(从/至) | ☐________/________(从/至) | |
_____________________________________________________________________________________________________________ | |||
全负荷 | ☐ | ☐ | |
负荷范围 | |||
部分负荷 | ☐ | ☐ | |
_____________________________________________________________________________________________________________ | |||
怠速转速 | ☐ | ☐ | |
发动机转速 | 转速 | __________________________ | __________________________ |
发动机转速范围 | ☐________/________(从/至) | ☐________/________(从/至) | |
_____________________________________________________________________________________________________________ | |||
静止 | ☐ | ☐ | |
车速 | __________________________ | __________________________ | |
档位范围 | ☐________/________(从/至) | ☐________/________(从/至) | |
_____________________________________________________________________________________________________________ | |||
空档 | ☐ | ☐ | |
D 档 | ☐ | ☐ | |
行驶档 | P 档 | ☐ | ☐ |
档位 | __________________________ | __________________________ | |
_____________________________________________________________________________________________________________ | |||
发出滴答声 | ☐ | ☐ | |
发出嚎叫声 | ☐ | ☐ | |
说明 | 发出尖叫声 | ☐ | ☐ |
发出咔哒声 | ☐ | ☐ | |
发出爆震声 | ☐ | ☐ | |
发出敲打声 | ☐ | ☐ | |
_____________________________________________________________________________________________________________ | |||
内侧 | ☐ | ☐ | |
在哪里可以听到噪音? | 外侧 | ☐ | ☐ |
左侧/右侧 | __________________________ | __________________________ | |
_____________________________________________________________________________________________________________ | |||
授权服务中心员工对于故障的意见 | 客户对于故障的说明 (精确描述) |
____________________________________________________ | ____________________________________________________ |
____________________________________________________ | ____________________________________________________ |
____________________________________________________ | ____________________________________________________ |
____________________________________________________ | ____________________________________________________ |
____________________________________________________ | ____________________________________________________ |
____________________________________________________ | ____________________________________________________ |
____________________________________________________ | ____________________________________________________ |
____________________________________________________ | ____________________________________________________ |
____________________________________________________ | ____________________________________________________ |
对于授权服务中心员工和授权服务中心 |
车辆是否曾经因此投诉而来过授权服务中心? |
_____________________________________________________________________________________________________________ |
是否检查过燃油? (燃油加注不当或脏污) |
_____________________________________________________________________________________________________________ |
车辆是否符合量产配置? (车轮, 轮胎以及动力性能校准) |
_____________________________________________________________________________________________________________ |
该投诉是否也在参考车辆上出现? |
_____________________________________________________________________________________________________________ |
确实是发动机的原因吗? (发动机支座, 排气系统, 车身, 相邻管路等) |
_____________________________________________________________________________________________________________ |
是机械噪音还是燃烧噪音? |
_____________________________________________________________________________________________________________ |
如果可能, 则定位噪音位置. (气缸盖或油底壳, 前部或后部) |
_____________________________________________________________________________________________________________ |
装配/未装配皮带的情况下, 是否均能听到噪音? |
_____________________________________________________________________________________________________________ |
之前已经更新过哪些部件? |
_____________________________________________________________________________________________________________ |
进行诊断流程时曾经使用过哪些技术信息支持系统 (TIPS) 文档? |
_____________________________________________________________________________________________________________ |
你缺少哪些可提高故障诊断效果的工具? |
_____________________________________________________________________________________________________________ |
说明: |
油底壳区域 | ☐ | ||
位置 | 曲轴总成 | ☐ | |
链条传动机构 | ☐ | ||
气缸盖 | ☐ |