Due to recent events, we would like to inform you about the following situation:
In recent times, it has been noted that more and more warranty claims for the platform roller cover have been submitted with the following customer complaint:
Platform roller cover (rollcover) has excessive resistance or jams when opening or closing.
Among others, the following may be the cause of these customer complaints:
Cause | Remedy |
Fault by the workshop when retrofitting (or during installation as part of a repair) the platform roller cover. | When mounting the platform roller cover component part, the installation instructions must be followed closely. This is the only way of ensuring proper technical operation. The lamella (gauge) must be used for platform roller cover installation within specified dimensions (see AN60.30-S-0003P or AN60.30-S-0012P and AR60.30-S-0013P or AR60.30-S-0047P). |
Faulty lubrication of the side profiles or the lock due to lack of regular care by the customer. | Please advise the customer that regular maintenance must be carried out according to the platform roller cover's operating instructions. The XENTRY TIPS document GI60.30-N-068204 must also be taken into account. |
If the customer complaints are caused by a workshop fault when retrofitting (or during installation during a repair) the platform roller cover or by the customer due to a lack of regular care, material or wage costs may not be invoiced through guarantee or goodwill.
Retrofit platform roller cover | Model 470 | ||
Retrofit platform roller cover and rear spoiler on platform | Model 470 | ||
Remove/install platform roller cover | Model 470 | ||
Remove/install platform roller cover and rear spoiler on platform | Model 470 |