Special tool W276 589 00 40 00/ hold-down device is replaced by W276 589 01 40 00/ hold-down device
The special tool W276 589 00 40 00 may not be used.
Remedy: The special tool W276 589 00 40 00 is replaced by
W276 589 01 40 00.
Special tool procurement through normal ordering process:
Replacement part supply with the special tool W276 589 01 40 00 is only possible as of week 17/ 2011 through the normal ordering process RLC/ ELC/ LC/ GLC through the respective local ordering system.
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If you should urgently require the special tool W276 589 01 40 00 up to that point in time (emergency set), you can rent it through:
Mr Bernhard Zitzelsberger
Email: [email protected]
Tel.: +49 (0) 7031 90 65446
free of charge.
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The purchase price for the special tool W276 589 00 40 00 can be credited to you. Please note the following information hereto on the individual processing stages depending on the region and procurement channel.
1. Ordered within the market survey outside the European market
2. Ordered within the market survey within the European market
3. Ordered through the normal ordering process (RLC/ELC/LC/GLC) worldwide
and the respective scrappage certificate
1. Market survey within the European market
Settlement of scrappage through credit creation at MPC/ GV following order of the special tool through market survey:
In September 2010 you received the special tool
W276 589 00 40 00, which was ordered by you as part of market survey 10 (14.4. 2010 - 4.5.2010) and which was delivered to your market.
This special tool W276 589 00 40 00 must be scrapped in the MPC/ GV or by Mercedes-Benz service partners in your market.
All detailed information on scrappage processing (e.g. scrappage certificate for Mercedes-Benz special tool) is available from the Customer Support Center (KBC).
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To process this particular procedure the KBC will create complaint tickets.
Following scrappage of the special tool the filled out scrappage certificate must be sent back to the KBC. Upon receipt of your completed scrappage certificate the full invoice amount will be credited to you for the special tool supplied to your market.
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2. Market survey outside the European market
Settlement of scrappage through credit creation at Mercedes Benz service partners following order of the special tool through market survey:
In September 2010 you received the special tool
W276 589 00 40 00, which you ordered as part of market survey 10 (14.4. - 4.5.2010) and which was delivered directly to your Mercedes-Benz service operation.
This special tool W276 589 00 40 00 must be scrapped at your Mercedes-Benz service operation.
All detailed information on scrappage processing (e.g. scrappage certificate for Mercedes-Benz special tool) is available from the Customer Support Center (KBC).
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To process this particular procedure the KBC will create complaint tickets.
Following scrappage of the special tool the filled out scrappage certificate must be sent back to the KBC. Upon receipt of your completed scrappage certificate you will have the full invoice amount credited to you for the special tool supplied by the Mercedes-Benz service operation.
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3. Ordered through the normal ordering process (RLC/ELC/LC/GLC)
Settlement of scrappage process as well as credit creation at MPC/ GV and Mercedes-Benz service partners following ordering of the special tool through the normal ordering process RLC/ ELC/ LC/ GLC:
If you ordered the special tool W276 589 00 40 00 in the normal ordering process through RLC/ ELC/ LC/ GLC, you will receive parts information about the settlement process. This information will be forwarded to you either through "SORRY-Web" or
per email.
Sales of special tool W276 589 00 40 00 to third party (customers outside the sales network (COSN)) through company-owned sales and service outlets (NDL) or Mercedes-Benz service partners in Germany:
If the special tool has been sold to a third party (COSN), then the special tool has to be assigned to the sales channel for the corresponding company-owned sales and service outlets (NDL) or forwarded by the
Mercedes-Benz service partner to the complaint / scrappage process.
Holddown device
276 589 01 40 00