We would like to notify you of the following:
For vehicles of the above-mentioned model series that are in the guarantee and goodwill period, an informative XENTRY TIPS case must be created with immediate effect if there are customer complaints concerning the additional brake lamp.
The following details must be mentioned in the XENTRY TIPS case for analysis of the customer complaint and of professional enquiry into possible solutions:
1 Detailed customer complaint.
2 Workshop inspection findings:
Pictures of the damage.
Possible cause.
Part potentially causing damage (enter damage code number).
3 Workshop measure to rectify the complaint (repair scope, time and material costs).
The title of the XENTRY TIPS case must be named "Customer complaints about additional brake lamp". When creating the XENTRY TIPS case, please take Service Information SI00.00-S-0086A into account.