Due to recent events, please note the following:
In some markets, there are currently massive delivery bottlenecks affecting the supply of body panels. Please note that non-roadworthy vehicles are prioritized in the case of replacement parts orders for body panels. Vehicles that are roadworthy despite damage or other problems relating to body panels must be deprioritized.
Replacement parts orders for required body panels with VOR identifier "Fast Lane" must only be submitted in the event of a loss of mobility. A replacement vehicle can be made available to the customer on request. The associated costs are invoiced under the special damage code:
0003F 01 Mobility with body shell parts supply - Follow-up work
It is essential to create a preliminary ESKULAB request including a file attachment as proof together with the date of the VOR order and the delivery note with the delivery date.
The following price quotes apply to the euro zone only!
The costs are based on the following rates and may not be exceeded:
Day rate: 75 € (with Mercedes-Benz Mobilo for Vito 80 € and for V-Class 90 €)
Week rate: 375 €
Month rate: 1500 €
For markets outside the euro zone and when using the market's own national currency, the current exchange rate can be used under consideration of the above-mentioned cost limits.
We would like to point out that, as a result of the delivery bottleneck in the case of replacement parts orders for body panels, a replacement vehicle is permissible only in the case of a loss of mobility of the customer's vehicle.
We will inform you as soon as the situation has improved.