si0000d0116a

Service Information: Processing of warranty and goodwill claims

Type si · topic 00.00 · version 0102 · 2020-02-15

Applies to: Model 907 with code P0E (Sprinter Tourer master code) with code ZJ8 (Configuration Mercedes-Benz Minibus (MBM)) For Great Britain only

Where it sits

Function group 0 Overall › 00 Overall vehicle › 00.00 General — Series 907

EinPAS 45 Data/information › 45.10 Overall vehicle › 45.10.1 Basic information — Series 907

EinPAS 45 Data/information › 45.20 Information/measures › 45.20.20 Service information — Series 907

SI00.00-D-0116A

Service Information: Processing of warranty and goodwill claims

14.02.2020

Model

907

with code P0E (Sprinter Tourer master code)

with code ZJ8 (Configuration Mercedes-Benz Minibus (MBM))

For Great Britain only

This Service Information bulletin applies to the above-mentioned vehicles only.
The following processing process for warranty and goodwill claims applies in the Great Britain market:
Authorized Mercedes­Benz VAN companies must submit warranty and goodwill claims through the "Extended VEGA Application (EVA)" warranty systems.

Exception:

Repairs involving the replacement of EvoBus unique parts must be invoiced through ancillary costs. (Please observe the article WR 04-03-170 (Ancillary costs and external invoices) of the Extended Warranty Manual Retail (EWMR)).

Working hours are to be determined via WIS/ASRA and invoiced through wage costs.