__________________________________________________________________________________________________________________________ | |||
Company-owned sales and service outlet/Dealer no. | |||
________________________________ | __________________ (km / miles) | ||
Vehicle identification number | Distance traveled | ||
________________________________ | |||
Engine no. | |||
________________________________ | ________________________ | ||
Tester: Name | Phone number | ||
_________________ | |||
Date | |||
_________________ | |||
Model | |||
When replacing the coolant thermostat because of customer complaints as described in the document SI20.10-S-0004A this analysis sheet must be filled out! The filled out analysis sheet is to be attached to the TIPS case. The designated title for the TIPS case must be "Coolant thermostat on engine 651".
The TIPS case must also have the following information attached to it:
Vehicle repair history
Copy of the maintenance booklet or a corresponding printout from the Digital Service Booklet (DSB)
Any available diagnosis documents (e.g. initial quick test, overview of previously conducted tests etc.)
Customer complaint is to be filled out by Service Advisor or Workshop Foreman: |
Detailed | ________________________________________________________________________________________________ | ||
Customer complaint: | ________________________________________________________________________________________________ | ||
________________________________________________________________________________________________ | |||
Vehicle usage profile: | Freeway_______ % | Country road_______ % | City_______ % |
Short distance | Trailer operation | ||
Yes ☐ / No ☐ | Yes ☐ / No ☐ | ||
Average daily driven distance data: _______ km / miles | |||
In which driving condition does the complaint occur? |
| ||
Comments: | |||
________________________________________________________________________________________________ | |||
________________________________________________________________________________________________ | |||
________________________________________________________________________________________________ | |||
________________________________________________________________________________________________ | |||
Workshop diagnosis: |
Customer complaint verifiable? | Yes ☐ / No ☐ | Conditional: ___________________________________________________________ |
Description of findings report: | ___________________________________________________________________________________________ | |
___________________________________________________________________________________________ | ||
___________________________________________________________________________________________ | ||
Conducted repair operations: | ___________________________________________________________________________________________ | |
___________________________________________________________________________________________ | ||
___________________________________________________________________________________________ | ||
Are any drive-relevant conversions or retrofits on the vehicle or have any been conducted on it? |
| |
If yes, which ones: | ||
___________________________________________________________________ | ||
___________________________________________________________________ | ||
___________________________________________________________________ | ||
Vehicle after the repair: |
Repair successful? | Yes ☐ / No ☐ | |
Customer satisfied? | Yes ☐ / No ☐ | |
Further information that in your view could be helpful when investigating the causes: | ||
___________________________________________________________________________________________________________________________ | ||
___________________________________________________________________________________________________________________________ | ||
___________________________________________________________________________________________________________________________ | ||
Miscellaneous: | ||
___________________________________________________________________________________________________________________________ | ||
___________________________________________________________________________________________________________________________ | ||
___________________________________________________________________________________________________________________________ | ||