Service Information: Mercedes me connect

General

Mercedes me connect is part of the new service mark Mercedes me and with its direct link between the vehicle, customer and the Mercedes­Benz Organization it facilitates a new dimension in the area of addressing customers.

Availability

The services are enabled for the above-mentioned vehicles in the following countries:

 A, B, BG, CH, CY, CZ, D, DK, E, EST, F, FIN, GB, GR, H, HR, I, IRL, L, LT, LV, M, N, NL, P, PL, RO, S, SK, SLO

After-Sales Support

A central contact person has been established for retailers to ensure that an efficient diagnosis option is available for Mercedes me connect associated services and functions. For questions and diagnosis assistance relating to customer complaints and queries that concern Mercedes me connect, your contact persons in the Customer Assistance Center (CAC), as well as providers in countries that are not connected to the CAC, are available from Monday to Friday 8 a.m. to 8 p.m. (GMT+1) under the following contact data:

Mercedes-Benz Retailer Service

Telephone hotline: 00 800 9 77 77777

 The well established XENTRY Tips channel is still available for all queries and diagnosis-assistance issues for customer complaints and requests regarding components using Mercedes me connect, e.g. HERMES control unit (N112/9).

Requirements for using Mercedes me connect services

In order to use Mercedes me connect services, the customer must register beforehand in the Mercedes me Portal at www.mercedes.me and accept the corresponding terms & conditions of use. Further information is available here on the contents of the individually available Mercedes  me connect services.

After this, the retailer must connect the vehicle and the Mercedes me customer account in the Mercedes me connect Retail (MmcR) system.

 Important notes on the activation process!

As soon as the vehicle is connected to the corresponding customer account in the Mercedes me connect Retail (MmcR) system and the individual terms & conditions of use have been accepted beforehand, the Mercedes me connect services are automatically activated. The following points should be noted here:

 The transport mode in the vehicle should be deactivated.

 The communications module must be in the ready status.

The vehicle should be outdoors during the activation procedure to ensure that GSM/GPS reception is good. Successful activation can be positively influenced by switching on the ignition. The vehicle should be driven for a short distance after successful activation. This is necessary in order to start the data transfer for display of the vehicle data (e.g. driven distance reading, fuel level, tire pressure) to the Mercedes me Portal and to the Mercedes me App.

Damage code

To settle warranty or goodwill costs that are incurred in relation to Mercedes me connect, corresponding damage codes are available in the Workshop Information System (WIS) in function group 82.95, emergency call systems on the Telematics service picture chart.

Service overview

Information on the services available in the respective model series can be found in the XENTRY Portal under:

Diagnosis & Telematics

Connected Vehicle

Mercedes me connect