____________________________________________________________________________________________________________________________ | ||
Company-owned sales and service outlet/Dealer no. | ||
__________________________________________________________ | ||
Vehicle identification number | ||
__________________________________________________________ | ||
Tester: Name | Date | |
__________________________________________________________ | ||
Telephone number for any queries | ||
When the major assembly is replaced during the terms of warranty and express guarantee an ESKULAB query must be submitted. | ||
____________________________________________________________________________________________________________________________ | ||
1. Fill out customer complaint from service advisor or team foreperson: | ||||||
- What is the complaint about? _________________________________________________________________________ | ||||||
_________________________________________________________________________________________________ | ||||||
_________________________________________________________________________________________________ | ||||||
- In which driving situation does the complaint occur? ______________________________________________________________________________ | ||||||
Speed, engine speed: ____________ | Temperature (transmission, environment): ____________ | |||||
Gear/drive range: ____________ | ||||||
- Is the noise | constantly audible | or only occasionally audible? | ||||
- Type of noise? | ||||||
Scratching | Grinding | Howling | Rattling | Whistling | Bearing noise | Other |
- Is noise generated | in overrun | under drive | at constant speed? | |||
Exact description: ____________________________________________________________________________ | ||||||
__________________________________________________________________________________________________ | ||||||
- At which operating temperature does the noise occur? | ||||||
Exact description: ____________________________________________________________________________ | ||||||
__________________________________________________________________________________________________ | ||||||
2. Workshop diagnosis specifically on topic of noise generation: | ||||
- Are there any shavings in the oil? | Yes | No | ||
If yes, please submit an oil sample: Quantity, structure and size of shavings, picture of drain screw solenoids. | ||||
3. Previously conducted operations on vehicle, other faults: |
__________________________________________________________________________________________________ |
__________________________________________________________________________________________________ |
__________________________________________________________________________________________________ |