Mercedes PRO
Mercedes PRO is the new Mercedes-Benz Vans brand for all current and future services, solutions and digital services for day-to-day business. Our objective: To harness the digital possibilities to make business even more efficient.
Mercedes PRO basically holistically bundles all relevant services in a web-based platform. This gives users direct access at www.mercedes.pro to mobility, financing, connectivity and fleet solutions as well as networked offers that extend far beyond the classic van. At the start, selected services will be available that will be continuously expanded and customized. Our objective is to link the customer requirements with the future technologies developed by us and integrate these intelligently in the everyday work of the customers.
Mercedes PRO opens up new possibilities with a range of networked, customized services as well as digital services and supports here the management of the business processes in a simpler and quicker manner with greater productivity. The offer increases the efficiency of companies thanks to the customizable and holistic transport solutions and allows the customer to focus on their core business.
Mercedes PRO also offers the following information:
Information on new developments
Information on customized financing solutions
Information on flexible and individual mobility options
The Mercedes PRO areas include:
Mercedes PRO connect
Mercedes PRO solutions
Mercedes PRO explore
Mercedes PRO mobility
Mercedes PRO finance
Mercedes PRO service
Mercedes PRO structure |
D82.85-0111-76
Country availability of Mercedes PRO connect
Mercedes PRO connect is available only in the following countries:
Belgium
Denmark
Germany
Finland
France
Great Britain
Ireland
Italy
Netherlands
Norway
Poland
Portugal
Sweden
Slovak Republic
Spain
Czech Republic
Hungary
U.S.A. (model 907 only)
Mercedes PRO connect
Mercedes PRO connect offers extended connectivity and fleet solutions for companies. Due to extensive networking of the vehicle fleet, the exchange of information between the fleet managers and drivers is optimized and therefore the efficiency and productivity of the company is increased – in the general management and controlling as well as in the fleet management system.
The advantages range from minimized downtimes as a result of a predictive maintenance management to clearly arranged and prepared data for the business analysis.
Mercedes PRO connect contains numerous solutions that make the fleet management system even more efficient:
Networking of fleet managers with their vehicles and employees
As-required transport solutions
Productive controlling
Support for an efficient and predictive vehicle operation
Vehicle management tool and Mercedes PRO connect app
With the vehicle management tool for the fleet manager and the Mercedes PRO connect app for the driver, Mercedes PRO connect ensures convenient and simple communication between the fleet managers and drivers.
The fleet manager obtains an overview over their entire fleet via the vehicle management tool. Depending on the requirements and the booked added value packages, they can precisely filter out the information that is of particular importance to them.
The fleet manager is thus, for example, informed in good time about due services, can determine the vehicle position and thus better assign new jobs. The fleet manager can view already driven trips and directly transmit the next jobs via the Mercedes PRO connect app to the driver. This supports a predictive maintenance schedule and an efficient applications planning.
Before the vehicles can be administered in the vehicle management tool, they must be created in the Mercedes PRO portal. Some vehicle data, such as the model, fuel type or transmission type are automatically loaded in the vehicle management tool and are visible there based on the vehicle identification number.
In addition, information can be added: For example, the license plate number, leasing contract information or intervals for the next main inspection, the upcoming tire change or free text information, e.g. on the bodies.
The vehicle management tool also offers the following basic functions:
With the "Dashboard Management" as the home page of the vehicle management tool and its freely selectable and configurable widgets, the fleet manager quickly obtains an overview over the most important topics. Depending on the booked service, e. g. on the Parked Vehicle Locators and vehicle maintenances, mileage and much more.
With the notifications in the vehicle management tool, the fleet manager is always informed in the case of important events. Depending on the booked service, if a vehicle leaves a geo-fence for example.
With the vehicle group management, large vehicle fleets can be divided into groups in a meaningful manner and can also be evaluated and analyzed as groups.
With the reminders, a message is sent 30 days before an event, if for example an upcoming tire change was stored in the fleet management tool.
The contract management allows for the entry of manual information such as the start date and end date of a leasing agreement, a contractually agreed on mileage as well as a contract number in the vehicle management tool.
The reporting allows for the export of all the data stored in the vehicle management tool as a "csv file", e.g. for reporting purposes both for the current and all previously generated data.
The driver is connected with their fleet manager via the Mercedes PRO connect app in their smartphone. The Mercedes PRO connect app allows in this connection for simple communication between the driver and fleet manager.
Depending on the booked added value packages, the driver can also directly view their completed trips or remotely unlock or lock the vehicle assigned to them using the Mercedes PRO connect app.
The Mercedes PRO connect app may not be used during vehicle operation. The risk otherwise exists of being distracted from traffic situations or endangering third parties as a result. The legal regulations of the country where the driver is currently located must be observed.
The use of Mercedes PRO connect necessitates the linking of the vehicle with the dealer, customer registration in the "Mercedes PRO" customer portal and accepting the terms of use.
In the customer portal, the added value packages of Mercedes PRO connect can be compiled and administered as required.
The permanently installed SIM card of the communication module (LTE) in the HERMES control unit facilitates a reliable and quick connection of the vehicle to the Internet. This is used for the Mercedes-Benz emergency call system, Live Traffic Information and for all additional services of Mercedes PRO connect.
Mercedes PRO connect allows for a high degree of transparency, monitoring and support to make the fleet control even more efficient.
Available added value packages of Mercedes PRO connect, except U.S.A.
Optimized assistance
Digitalized records
Efficient fleet management system
Efficient driving style analysis
Simplified fleet communication
Improved navigation
Mobile vehicle operation
Mercedes-Benz Vans data interfaces
Services of the added value packages, except U.S.A.
The added value packages include the following services:
1 Optimized assistance
Emergency call system
Accident and Breakdown Management
Maintenance and repair management
Software update
2 Digitalized records
Digital trip management
Digital Driver's Log (can be optionally booked)
3 Efficient fleet management system
Vehicle status
Vehicle Operations
Theft warning
4 Efficient driving style analysis
Eco Monitor
5 Simplified fleet communication
Fleet Communication
Internet in vehicle
6 Improved navigation
Updating of map data
Live Traffic Information incl. Car-to-X-Communication
Navigation mode functions
Multimedia functions
7 Mobile vehicle operation
Remote vehicle control
8 Mercedes-Benz Vans data interfaces
Vehicle data interface
Available added value packages of Mercedes PRO connect in the U.S.A.
Optimized assistance
Efficient fleet management system
Data interfaces for Vans
Services of the added value packages in the U.S.A.
The added value packages include the following services:
1 Optimized assistance
Accident and Breakdown Management
Emergency call system
Live Traffic Information incl. Car-to-X-Communication
Software update
Internet in vehicle
Maintenance and repair management
Updating of map data
Navigation mode functions
Multimedia functions
2 Efficient fleet management system
Remote vehicle control
Vehicle status
Eco Monitor
Vehicle Operations
Fleet Communication
Digital Driver's Log (can be optionally booked)
Digital trip management
Theft warning
3 Data interfaces for Vans
Vehicle data interface
HERMES control unit
HERMES stands for: "Hardware for Enhanced Remote, Mobility & Emergency Services".
The HERMES control unit (N112/9) contains a wide range of technical components that are used to communicate between the vehicle and the most differing of services. This includes:
Internet-capable communications module
Cellular telephone system transceiver, which enables voice and data communication with the Service Center over the mobile phone frequencies.
30-day transmission and receipt readiness: Once a SMS is received, the HERMES control unit is also activated (wakeup); after 30 days the emergency call system goes into "Sleep mode".
Bluetooth® interface
Wireless interface for WLAN (Wireless Local Area Network)
Position finding module
GPS receiver for position finding (date, time, history and last-known location) for the listed vehicle-related services
Memory for vehicle-specific data
Buffer for navigation and other data that is transmitted to the vehicle
The additional tasks of the HERMES control unit include:
Prioritization of services in the internal arithmetic unit
Self-diagnosis, ensuring the operational readiness of the emergency call system
Receipt of crash signals
Establishing a voice or data link to the service provider via the antenna connection (input and output)
For voice connections: Transmission of a mute signal
For voice connections: Receipt of the microphone signals
For voice connections: Transmission of audio signals to audio system
Receipt of real-time traffic data from the service provider via the WiFi antenna and forwarding the information to the audio equipment
Receipt of position data from head unit (A26/17), for position finding
Receipt of operation signal of SOS (N70s11) button and triggering an emergency call
Receipt of request and triggering an automatic emergency call
Receipt of operation signal of "MB Info call" button
Receipt of operation signals of button groups on multifunction steering wheel (e. g. volume adjustment, mute function, establish/disconnect connection)
The HERMES control unit also transmits information via the diagnostics CAN (CAN D):
Test signal for self-diagnosis of emergency call system
Map data and other data transmitted by the Service Center ("Remote Information Feed") to the audio equipment
Display messages for display in the audio/COMAND display
Status signals to the instrument cluster (A1)
Mercedes PRO connect, except U.S.A. | |||
Emergency call system | With code JH3 (communication module (LTE) for digital services) with code EY5 (Mercedes-Benz emergency call system) | ||
Accident and breakdown management | With code JH3 (communication module (LTE) for digital services) | ||
Maintenance and repair management | With code JH3 (Communication module (LTE) for digital services) | ||
Software update | Model 907, 910 | ||
Digital trip management | With code JH3 (Communication module (LTE) for digital services) | ||
Digital Driver's Log | With code JH3 (Communication module (LTE) for digital services) | ||
Vehicle Supervision | With code JH3 (Communication module (LTE) for digital services) | ||
Vehicle Operations | With code JH3 (Communication module (LTE) for digital services) | ||
Theft warning | With code JH3 (Communication module (LTE) for digital services) | ||
Eco Monitor | With code JH3 (Communication module (LTE) for digital services) | ||
Fleet Communication | With code JH3 (Communication module (LTE) for digital services) | ||
Internet in vehicle | Model 907, 910 | ||
Updating of map data | Model 907, 910 | ||
Live Traffic Information | Model 907, 910 | ||
Navigation mode functions | Model 907, 910 | ||
Multimedia functions | Model 907, 910 | ||
Remote Online | With code JH3 (Communication module (LTE) for digital services) | ||
Vehicle data interface | With code JH3 (Communication module (LTE) for digital services) | ||
Mercedes PRO connect in the U.S.A. | |||
Accident and breakdown management | Model 907 | ||
Emergency call system | Model 907 | ||
Live Traffic Information | Model 907 | ||
Software update | Model 907 | ||
Internet in vehicle | Model 907 | ||
Maintenance and repair management | Model 907 | ||
Updating of map data | Model 907 | ||
Navigation mode functions | Model 907 | ||
Multimedia functions | Model 907 | ||
Remote Online | Model 907 | ||
Vehicle Supervision | Model 907 | ||
Eco Monitor | Model 907 | ||
Vehicle Operations | Model 907 | ||
Fleet Communication | Model 907 | ||
Digital Driver's Log | Model 907 | ||
Digital trip management | Model 907 | ||
Theft warning | Model 907 | ||
Vehicle data interface | Model 907 |
Referenced documents
- sn8285d000101a Emergency call system
- sn8285d000103a Remote Online
- sn8285d000104a Live Traffic Information
- sn8285d000108a Updating of map data
- sn8285d000121a Navigation mode functions
- sn8285d000122a Multimedia functions
- sn8285d000132a Maintenance and repair management
- sn8285d000133a Accident and breakdown management
- sn8285d000134a Software update
- sn8285d000135a Digital trip management
- sn8285d000136a Digital Driver's Log
- sn8285d000137a Vehicle Supervision
- sn8285d000138a Vehicle Operations
- sn8285d000139a Theft warning
- sn8285d000140a Eco Monitor
- sn8285d000142a Fleet Communication
- sn8285d000143a Internet in vehicle
- sn8285d000147a Vehicle data interface