Overview
This document contains the following information:
Standard Services
Concierge service
Digital key
Battery monitor
"IFTTT interface"
Interface to the voice assistant
Information on additional telematics services is available in the reference table.
General
Mercedes-Benz offers various telematics services via the Service Center. The control unit for telematics services controls the services via a mobile radio connection to the Service Center. The user has the following options:
Exchange of information between the vehicle and the Service Center, e.g. for remote diagnosis or for transmitting the location when an emergency call is made
Remote access to various vehicle statuses, e.g. fuel level or location
Remote access to defined vehicle functions, e.g. for programming the stationary heater or for remote locking of the doors
The telematics services are operated in the vehicle via the multimedia system's display and control elements. The emergency call button is also located in the overhead control panel.
Remote access occurs e.g. via the Mercedes-Benz Customer Portal, the web app or the app on the smartphone.
Relevant input signals come from the following components:
Breakdown assistance button or also through the MB-Info button (via the overhead control panel control unit)
Emergency call system antenna(s)
Hands-free system microphone
Relevant output signals go to the following components:
Emergency call system antenna(s)
Speaker system
Media display
Function requirements
Circuit 30t ON
Transport mode not active
The user is registered with the service center and the vehicle is linked with their account.
The respective service is authorized (valid subscription) and activated.
Appropriate mobile phone network coverage
Standard Services
The Standard Services are intended to improve customer service and provide rapid assistance in emergency situations. For this, they use information and self-diagnoses of the vehicle.
The following services are included in the Standard Services:
Accident and Breakdown Management: By pressing the Mercedes me button in the overhead control panel, the customer can request technical assistance via a voice connection with the Service Center. In order to enable quick and effective assistance to be rendered, the control unit for telematics services also transmits vehicle data when the service is activated.
Maintenance Management: When this service is activated, maintenance-relevant data are sent to the designated Mercedes-Benz service partner before the maintenance instruction appear in the instrument cluster. The vehicle owner then receives a personal service offer from the Mercedes-Benz service partner. If the customer accepts the offer, the maintenance instructions in the instrument cluster are no longer displayed.
Telediagnostics: The control unit for telematics services continuously monitors the condition of selected wear parts (e.g. brake pads) and the control unit fault memories. If necessary, it sends the information through the Service Center to the preferred Mercedes-Benz service partner. He will then contact the vehicle owner.
Remote Diagnosis: In connection with a repair order, a Mercedes-Benz service center can query the condition of the vehicle according to requirements. In the process, a quick test provides an overview of the vehicle status and of any vehicle faults. The Service Center can also query the vehicle status, e.g. after a roadside repair.
Concierge service
The Concierge Service is an exclusive assistance and information service. It provides personal assistance by telephone if the user is in an unfamiliar area and, for example, is looking for places of interest in the area. It can also suggest hotels or restaurants and reserve or book them if necessary. It is also possible to retrieve general information on stock prices, the weather and sports results.
Recommended destinations can be transferred to the navigation system. Alternatively, the Concierge Service can send the recommendations as an email or SMS. The customer can use the Concierge Service both in the vehicle as well as with the Mercedes me connect App.
Digital key
This function enables the user to lock and unlock the vehicle or start the engine using his mobile phone or a Digital Vehicle Key Sticker. The connection to the vehicle is established over near-field communication with the door handle of the driver's door or the stowage tray in the center console.
Additional function requirements:
The vehicle is equipped with the function.
A Digital Vehicle Key Sticker or a suitable mobile phone with NFC antenna is present (NFC = near-field communication).
The mobile phone is charged.
On certain mobile phones, the function is also available when discharged.
Use of the Digital Vehicle Key is restricted to a limited number of engine starts. Afterwards, the Digital Vehicle Key Sticker must be replaced by a new Sticker, or the service must be deactivated and reactivated via the web app. Before expiry of the maximum number of engine starts, a corresponding message is displayed in the instrument cluster.
Battery monitor
The user receives a message by email or SMS as soon as the battery charge level gets critically low.
"IFTTT interface"
IFTTT ("If this then that") is a free Internet platform. It enables user-defined tasks to be automated through the creation and use of simple Internet applications (applets). Via the IFTTT interface, the user can use the following vehicle statuses as trigger conditions for IFTTT applications:
Ignition on/off
Vehicle entering/leaving a defined area.
Fuel level
Messages generated through IFTTT are displayed in the vehicle by the multimedia system control.
To enable this, the user must register with IFTTT.
Interface to the voice assistant
The user can use the "Google Home App" or the "Alexa App" on his smartphone to link his Mercedes me account and then activate the corresponding voice assistant.
As soon as the voice assistant is connected to the user's Mercedes me account, depending on the equipment installed, the user can use, e.g. the following services via the voice assistant:
Remote door locking
Stationary heater on/off
Search for Point(s) of Interest (POI)
Query vehicle location.
Fuel level
Query vehicle status.
Query service due date.
The corresponding services must be activated in the Mercedes me Portal.
Further basic functions | |||
Software update, basic function | |||
Internet, basic function | |||
Multimedia system control, basic function | |||
Car-to-X-Communication, basic function | |||
Remote telematics services, basic function | |||
Navigation telematics services, basic function | |||
Telematics services for hybrid vehicle/electric vehicle, basic function | |||
Emergency call system, basic function | |||
Control units | |||
Telematics services control unit, basic function |