si0000z0116a

Service Information: Processing of warranty and goodwill claims

Tip si · temă 00.00 · versiune 0200 · 2020-02-19

Valabil pentru: Model 901, 902, 903, 904, 905, 906, 910 with code ZJ8 (Configuration Mercedes-Benz Minibus (MBM)) Model 907 with code ZJ8 (Configuration Mercedes-Benz Minibus (MBM)) except code P0E (Sprinter Tourer master code)

Nu este disponibil în „ro”; afișat în Engleză.

Încadrare

Grupă funcțională 0 Total › 00 Autovehicul în ansamblu › 00.00 Generalităţi — Seria 901 · Seria 902 · Seria 903 · Seria 904 · Seria 905 · Seria 906 · Seria 907 · Seria 910

EinPAS 45 Date/Informaţie › 45.10 Întregul autovehicul › 45.10.1 Informații de bază — Seria 901 · Seria 902 · Seria 903 · Seria 904 · Seria 905 · Seria 906 · Seria 907 · Seria 910

EinPAS 45 Date/Informaţie › 45.20 Informaţie/Măsuri › 45.20.20 Informaţie service — Seria 901 · Seria 902 · Seria 903 · Seria 904 · Seria 905 · Seria 906 · Seria 907 · Seria 910

SI00.00-Z-0116A

Service Information: Processing of warranty and goodwill claims

13.02.2020

Model

901, 902, 903, 904, 905, 906, 910

with code ZJ8 (Configuration Mercedes-Benz Minibus (MBM))

Model

907

with code ZJ8 (Configuration Mercedes-Benz Minibus (MBM))

except code P0E (Sprinter Tourer master code)

Modification notes

13.02.2020

Content adapted, "PL" added.

The following settlement process is valid for guarantee and goodwill claims in the 15 European countries A, B, CH, CZ, DK, E, F, GB, GR, I, NL, P, PL, RO and S.

Authorized Mercedes­Benz companies must submit warranty and goodwill claims for minibuses through the EVA or VEGA warranty systems.

Exceptions:

Repairs, which include the replacement of EvoBus unique parts, can currently only be processed through the EvoBus national subsidiaries. Only in these instances need the Mercedes­Benz agency submit an invoice to the respective EvoBus national subsidiary. Here, only the warranty charge rate, net delivery costs of the parts, where applicable including dealer handling and ancillary costs,may be charged.