Operation no. of the operation texts or standard texts and flat rates | |||||
Category | Op. no. | Operation text | Time | Acc. no. | Code |
P | 02 9405 | Operations: Replace COC documents | --- | 99 920 68 | VS20COCPAP |
| Check | ||
1 | Check whether vehicle is affected by measure | ||
For authorized MercedesBenz service partners, only the entry in the "Extended VEGA Application" (EVA) system, in the "Current" tab is decisive. An additional test of the affected vehicles in the workshop information system (WIS) or vehicle list is thereby not necessary. | |||
Replace | |||
2 | Ask customer to hand over old Certificate of Conformity (COC) documents | Customer must hand over the original old Certificate of Conformity *COC (documents(. | |
3 | Determine registration situation/status and issue active message, coordinate further measures | Following coordination, the original old COC documents must be sent to the following address: | |
* For Germany only | |||
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Further steps for applying for new COC documents (including active message through vehicle registration situation/status) are to be coordinated per email (coc[email protected]). Always state the company-owned sales and service outlet/service partner dealer number in the email. | |||
* Not for Germany | |||
| |||
Contact technical wholesales level (MPC) or general distributor (GV) to request new COC documents and coordinate additional steps. The technical wholesales level (MPC) or general distributor (GV) can proceed as for Germany (coordination per email, see above). | |||
In the event of a positive notification, request new COC documents | |||
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Proceed with step 4. | |||
4 | Hand new original COC documents to customer | Do not hand them out without first having the original old COC documents returned. |
Referenced documents
- sm0010s001201aaa Affected vehicles: Replace certificate of conformity (CoC) documents