Service Information: Digital Vehicle Key on the Smartphone

 This Service Information is only valid for the following countries AT, BE, CH, CZ, DE, DK, ES, FI, FR, GB, HU, IR, IT, LU, NL, NW, PT, PL, SK, SW, ZA.

 With the "Digital Vehicle Key" function, there is an additional option for unlocking/locking the vehicle and receiving drive authorization.

Information on "Digital Vehicle Key":

http://www.mercedes.me

http://www.mercedes-benz-mobile.com

WIS GF80.20-P-0010FG

AKUBIS film

Introduction into Service Manual for E-Class, model series 213

Operating instructions

Key track

An individual key track is used in the vehicle for the "Digital Vehicle Key" function. This can be recognized by the smartphone symbol in the locking data record (key track 5). Classic transmitter keys must not be programmed on this track because otherwise the function can no longer be used with the smartphone.

Availability of classic transmitter key in a service case

If a vehicle is being taken to the Service Partner because of a problem, then the customer must be informed that they must always bring a classic transmitter key with them. Otherwise the customer must leave their smartphone at the workshop so that workshop staff can access the vehicle. If it is not possible to obtain a transmitter key, an additional key should be programmed. When doing so, the usual procedure for theft-relevant component part transmitter key applies. For programming with XENTRY, the customer's smartphone must be available in order to be able to switch on the ignition. The whereabouts of the newly programed transmitter key must be documented as per the known specifications regarding theft-relevant parts. When handing the transmitter key over to the customer, it is important to point out the absence of the emergency key.

Loss or theft of smartphone

The service must be deactivated in Mercedes Me connect if the smartphone is lost. If the smartphone is no longer online, it is recommended that the corresponding key track be locked in the workshop.

 The "Digital Vehicle Key" service cannot be activated when the key track is locked. If the service is to be reactivated, the key track must first be enabled again using XENTRY.

Check in the event of a fault

In order to diagnose at an early stage whether the problem has to be further analyzed in the vehicle or on the smartphone, a preliminary check can be conducted using an NFC test card when the vehicle is received. The  NFC test card is available for checking near-field communication.

 The diagnosis sequence diagram (TIPS case FG80.57 "Function fault "Digital Vehicle Key in smartphone", only vehicles with code 896") must be observed.

If the following test steps 1 to 3 are performed and near-field communication is present on the smartphone, outside door handle and on the center console stowage tray:

 Ensure that the customer has correctly activated the "Digital Vehicle Key" service.

 Ensure that the customer has not made any changes to the vehicle, smartphone or SIM card.

If there are further problems with the vehicle, create a TIPS case.

For all other problems, contact the CAC at [email protected].

003 589 07 22 00

Test card