All thanks to the new and uniform system (Xentry Support & Feedback) a direct feedback is possible from the WIS net.
The procedure is described in an example (picture 1 to 5).
Once the ticket has been sent it is automatically passed on to the support point responsible and processed there as soon as possible. The solution is then entered in the solution description and is visible to the ticket preparer.
A prerequisite for the use of this direct feedback from the WIS net is the enable for XSF (please refer in this respect with the claim to [email protected]) and the server conversion for EPC electronic power control net and WIS/operation texts, standard texts, flat rates and work units net through your internal IT, you should access the local EPC net and WIS/ASRA net server.
You can find additional information and the required documents in the After-Sales Portal under products and information on rollout XSF.
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Picture 1: "Feedback" button
After selecting the document for which a feedback is to be prepared, click on the "feedback" button in the toolbar.
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Picture 2: Type of feedback
Then select the desired type of feedback.
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Fig. 3: Guard plate
using the user ID and log on password of the PAI platform.
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Picture 4: Prepare ticket
The data are now automatically transferred to XSF and the newly to be prepared ticket are already filled in to some extent. All the bold mandatory fields must be transmitted by clicking on "Prepare ticket" before the ticket can be sent. Above all these include the fault type and problem description.
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Picture 5: Call up the released XSF query
The answered query in "resolved" status (solution recommendation) is displayed by a double click on the XSF ticket in the mail box view.
By a click on "Ticket copy" a 1:1 copy of the "resolved" ticket is created which can be reflected in the sense of a complaint.