This SI is only valid for the following countries: AT, BE, CH, DE, ES, FR, GB, IT, NL, PT.
We would like to inform you that, in the event of complaints concerning the smart "ready to" module and the associated windshield reading system control unit (N112/3), the CAC must be contacted.
Country | Contact for workshops | ||
Hotline | Available | ||
Germany | +49 69 95 307 400 / option 5, then option 3 | 08:00 – 17:00 | |
Spain | +34 913 753 066 / option 4 | 08:00 – 17:00 | |
France | +33 1 49 93 21 09 / option 4 | 08:00 – 17:00 | |
Italy | +39 02 7541 9778 / option 5 | 08:00 – 17:00 | |
Portugal | +35 12 106 080 47 / option 5 | 08:00 – 17:00 | |
Belgium | +32 25 541 726 / option 4 | 08:00 – 17:00 | |
United Kingdom | +44 207 975 7078 / option 4 | 08:00 – 17:00 | |
Netherlands | +31 20 65 45 284 / option 4 | 08:00 – 17:00 | |
Austria | +43 1 50 22 21 772 / option 4, then option 3 | 08:00 – 17:00 | |
Switzerland | +41 4 44 39 15 61 / option 4 | 08:00 – 17:00 | |
Country | Contact for customers | ||
Hotline | Available | ||
Germany | 00800 27 777 777 / option 3 | 24/7 | |
Spain | 00800 2 77 77 77 7 / option 2 | 24/7 | |
France | 00800 2 77 77 77 7 / option 2 | 24/7 | |
Italy | 00800 2 77 77 77 7 / option 2 | 24/7 | |
Portugal | 00800 2 77 77 77 7 / option 2 | 24/7 | |
Belgium | 00800 2 77 77 77 7 / option 2 | 24/7 | |
United Kingdom | 00800 2 77 77 77 7 / option 3 | 24/7 | |
Netherlands | 00800 2 77 77 77 7 / option 2 | 24/7 | |
Austria | 00800 2 77 77 77 7 / option 3 | 24/7 | |
Switzerland | 00800 2 77 77 77 7 / option 3 | 24/7 | |
If the problem cannot be resolved by sending a query to the CAC, please send an email with the following content to
ready[email protected]
Vehicle identification number
XENTRY Diagnosis protocol
Error description
Processing sequence
Contact person
CAC case number