Due to recent events, we would like to inform you about the following situation:
Recently it has been discovered that increasing numbers of customer complaints with the following issue have been processed:
Water entry through the hardtop into the cargo area of the platform.
Water entry through the platform cover into the cargo area of the platform.
Water entry through the platform roller cover into the cargo area of the platform.
For this reason, we would like to point out that a platform roller cover, platform cover or a hardtop has to fulfill a "water-retardant" function. Contrary to our description, a platform roller cover, platform cover or a hardtop is not intended to fulfill a "watertight" function. In addition, water can also enter through the joints in the area of the rear dropside. This is generally typical on pick-up vehicles.
Please forward this information your accessories sales department and also to your customers during the sales discussion.
In the event of customer complaints of "water entry through the hardtop", "water entry through the platform cover" or "water entry through the platform roller cover", no material or wage costs may be invoiced under warranty or goodwill.