Due to recent events we would like to inform you about the existing service conditions with regard to warranty/goodwill settlement e.g. when major assemblies are replaced.
It is a condition for claiming a service under warranty is that all maintenance prerequisites corresponding to the manufacturer's specifications have been observed and the completed service booklet is presented when a service under warranty is claimed.
If a cause of a case of damage is attributable to service specifications not having been observed to or the servicing system e.g. ASSYST having been tampered with, Daimler AG reserves the right to reject the claims under warranty and goodwill made to it or to the national organization (MPC/GV).
To be noted in the case of goodwill settlements:
Goodwill is a voluntary service! If servicing was not performed in a workshop authorized by Daimler, we reserve the right to reject a request for goodwill settlements. If the fault which has occurred has no causal relationship with servicing, a voluntary goodwill settlement is at the discretion of the national organization.