Service Information: Windshield, crack formation as result of stone chipping

Damage claims for windshield crack formation are not always covered by warranty. This can be a result of stone chipping, which in turn may be covered by the insurance company responsible.

If the customer discovers a crack in the windshield, the cause must be clarified before repair work is carried out. For this purpose, the cracks must be checked for stone impacts using a flashlight and magnifying glass.

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Only if it can be clearly shown that the glass damage is due to a manufacturing defect or factory installation fault, and no trace of stone chipping can be found, can the broken glass be invoiced to Daimler AG.

In the case of damage covered by warranty, the damage must be proven by means of clear photographs of the damaged point or by the original windshield.

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Information on documentation:

 The vehicle documents are to be clearly photographed, along with the affected crack.

 The crack is to be highlighted by a white surface (e.g. paper) for better identification when taking a photo.

 After removing the windshield, the edge of the window pane is to be photographed (start of crack). This documentation also serves to render the damage on the interior window visible.

 See also the information in the "Warranty Procedure Manual".

If the proof is not clear, we reserve the right to reject the warranty claim.