We would hereby like to note that we have been receiving more complaints about time synchronization and incorrect dates in the head unit for some time.
The following list provides an overview of the model series that may be affected with the respective telematics generations and existing solutions.
Possible effects
Under certain circumstances and with some navigation units, this can affect the:
Positioning of the vehicle
Date and time display
Correct processing of other services, e.g. Live Traffic Information
Telematics generation/navigation unit | Supplier | Affected | Affected as of | Corrective measure/TIPS documents* |
NTG 6 | Harman | No | - | - |
NTG 5 | Harman | No | - | - |
NTG 4.5 | Melco | Yes | 06.04.2019 | TIPS document |
NTG 4 COMAND | Melco | Yes | 06.04.2019 | |
NTG 4 Audio 50 | Harman | Yes | 25.03.2023 | Under analysis |
NTG 3.5 | Harman | Yes | 07.07.2025 | Under analysis |
NTG 3.5 (Japan) | Panasonic | No | - | - |
NTG 3 | Harman | Yes | 21.10.2018 | TIPS document |
NTG 3 (Japan) | Panasonic | Yes | 15.04.2023 | Under analysis |
NTG 2.5 COMAND | Alpine | Under analysis | Under analysis | Under analysis |
NTG 2.5 Audio 50 | Alpine | Under analysis | Under analysis | Under analysis |
NTG 2 | Harman/Becker | Yes | 21.10.2018 | TIPS document |
NTG 1 | Harman/Becker | Yes | 21.10.2018 | TIPS document |
D2B COMAND/APS 30 | Harman/Becker | Yes | 21.10.2018 | Not planned |
Garmin® MAP PILOT | Garmin/Panasonic | Yes | 01.01.2020 | SD card update |
Becker® MAP PILOT | Becker | Under analysis | Under analysis | Under analysis |
smart MFD | Pilot | Yes | 06.04.2019 | TIPS document |
smart 451 | Bosch | No | 07.04.2019 0-4 o'clock | - |
BR463, Professional | Krämer | No | - | - |
*The mentioned TIPS documents are assigned to the following symptoms and can be found accordingly in countries with TIPS LI documents:
Communication/Information Information display Display Analog clock Synchronization with navigation system nonfunctional
Communication/Information Communication Navigation Traffic information Service not available
We will provide information on the current situation using the corresponding TIPS documents.
For an overview of the telematics generations, see WIS document: GF82.85-P-0014-02XX