For noise complaints involving the two-mass flywheel when starting or switching off the engine, the analysis sheet must be filled out before any repair work during the warranty or goodwill period! The filled out analysis sheet is to be filed in a tamperproof manner and attached to the TIPS case. |
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Service outlet/agent dealer no.: | |
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Vehicle identification number | |
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Tester: Name | Phone number |
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Date | |
Customer complaint is to be filled out by Service Advisor or Workshop Foreman: |
Yes | No | |||||
Is the vehicle involved a rental vehicle? | ☐ | ☐ | ||||
Delivery service? | ☐ | ☐ | ||||
Frequent driver changes? | ☐ | ☐ | ||||
Driving profile of the vehicle: | ||||||
Primarily freeway | ☐ | Primarily rural | ☐ | |||
Primarily urban | ☐ | Primarily short distances | ☐ | |||
Primarily long distances | ☐ | |||||
What is the customer complaining about? | ||||||
Noise while driving | ☐ | Noise when starting up | ☐ | |||
Problems with frictional connection | ☐ | Noise when switching off | ☐ | |||
Vibrations | ☐ | Miscellaneous: | ||||
____________________________________________________ | ||||||
In which driving situations does the problem occur? | ||||||
Vehicle is: | Empty | ☐ | Semi loaded | ☐ | ||
In trailer operation | ☐ | Loaded | ☐ | |||
in neutral | ☐ | |||||
Speed, engine speed: | Duration of trip (if necessary): | |||||
______________________________________________ | ____________________________________________________ | |||||
Temperature of major assemblies and outside temperature | ||||||
cold | ☐ | Hot | ☐ | |||
at operating temperature | ☐ |
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On vehicles equipped with manual transmission: | ||||||
gear: | 1 ☐ | 2 ☐ | 3 ☐ | 4 ☐ | ||
5 ☐ | 6 ☐ | R ☐ | N ☐ (no gear engaged) | |||
Clutch pedal operated: | Yes ☐ | No ☐ | Miscellaneous: | |||
Selector lever position: | P ☐ | R ☐ | N ☐ | D ☐ | ||
Type of noise: | ||||||
☐ Scratching | ☐ Droning | Miscellaneous: | ||||
☐ Howling | ☐ Rattling |
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Vibrations are: | ☐ Constantly perceptible | ☐ No vibrations | ☐ Occasionally perceptible | |||
Other description: |
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Workshop diagnosis: |
Customer complaint verifiable? | |||
Yes ☐ | No ☐ | ||
Conditional: | |||
Visual condition of two-mass flywheel: | |||
☐ Cracks | ☐ Heat discoloration as far as bearing | ||
☐ Perceptible heat spots | ☐ Melting | ||
☐ Thermal stress | |||
Grease leakage in transmission bell housing: | Yes ☐ | No ☐ | |
Starter manufacturer: | |||
☐ Bosch | ☐ Denso | ||
Miscellaneous: | |||
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