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Company-owned sales and service outlet/Agency - Dealer no. | Service advisor/team leader name | ||
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Workshop employee name | |||
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Vehicle identification number | |||
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Phone number | Date | ||
__________________ | __________________ | ___________________ | |
This analysis sheet must be filled out by the Service Advisor/Team Leader and workshop employee and enclosed with the defective transmission. Note: Do not disassemble the transmission. | |||
Customer complaint |
The customer complaint must be filled out by the Service Advisor/Team Leader. |
Please describe the customer complaint as well as the given situation before, during and after the fault occurs as completely as possible. |
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Diagnosis of the customer complaint | ||
The diagnosis of the customer complaint must be filled out by the workshop employee. | ||
☐ Noises | ☐ Gearshift problems | ☐ Oil loss |
☐ other symptoms/comments: | ||
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In which driving situation does the complaint occur? | ||||
Speed: | From___to___km/h or mph | |||
Engine speed: | From_____to_____rpm | |||
Operating state: | ☐ Cold | ☐ Warm | ||
Can gears only be engaged with difficulty? | ☐ Yes | ☐ No | ||
The problem occurs: | ☐ When clutch is pressed | ☐ when clutch is not pressed | ||
Load condition: | ☐ Trailing throttle | ☐ Cable | ☐ Constant speed | |
In which gear does the complaint occur? | ☐ 1st gear | ☐ 2nd gear | ☐ 3rd gear | |
☐ 4th gear | ☐ 5th gear | ☐ 6th gear | ||
☐ Reverse gear | ||||
Remaining oil quantity in the transmission in liters:_____ | |||
Shavings or noticeable problems in oil? | ☐ Yes | ☐ No | |
Description of noticeable problems: | |||
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Noises/vibrations | ☐ Yes | ☐ No | ||
☐ Clattering | ☐ Humming | ☐ Scratching | ☐ Grinding | |
☐ Howling | ☐ Rattling | ☐ Whistling | ☐ Vibrating | |
Bearing noise | ||
☐ Speed-dependent | ☐ Rpm-dependent | ☐ Load-dependent (accelerator pedal position) |
☐ Other: | ||
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Are leaks present? | ☐ Yes | ☐ No | |||
If yes, where? | |||||
☐ Drain plug | ☐ Filling screw | ☐ Transmission housing | |||
☐ Radial shaft sealing ring of axle shafts | ☐ Radial shaft sealing ring at drive end | ||||
☐ Left ☐ Right | ☐ Front ☐ Rear | ||||
Have there been previous repairs to vehicle/transmission? | ☐ Yes | ☐ No | |||
If yes, which? | |||||
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Are there noticeable problems in the clutch? | ☐ Yes | ☐ No | |
If yes, which? | |||
Description: | |||
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Does the clutch have normal wear? | ☐ Yes | ☐ No | |
Are there noticeable problems during clutch operation? | ☐ Yes | ☐ No | |
If yes, which? | |||
Description: | |||
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