__________________________________ | __________________________________ | |
Company-owned sales and service outlet/Agency - Dealer no. | Service advisor/team leader name | |
__________________________________ | ||
Workshop employee name | ||
__________________________________ | ||
Vehicle identification number | ||
___________________ | ___________________ | |
Phone number | Date | |
___________________ | ___________________ | |
First registration | Total distance | |
This analysis sheet is to be filled out by the Service Advisor/Team Leader and workshop employee and returned together with the problem front axle differential in the original packaging (including the oil sample container) through the respective market's standard return shipment process. | ||
Customer complaint to be filled out by Service Advisor or Team Leader: |
Type of vehicle? | ___________________________(e.g. camper van) | |||||
Yes | No | |||||
Delivery service? | ☐ | ☐ | ||||
Taxi mode? | ☐ | ☐ | ||||
Frequent driver changes? | ☐ | ☐ | ||||
How often? | _____ | |||||
Driving profile of the vehicle: | ||||||
☐ | Primarily freeway | ☐ | Primarily rural | |||
☐ | Primarily urban | ☐ | Primarily short distances | |||
☐ | Primarily long distances | ☐ | Primarily off-road | |||
☐ | Primarily downhill driving | |||||
Other: _________________________________________________________________________________________________________ | ||||||
What is the customer complaining about? | ||||||
☐ | Noise while driving | ☐ | Throttle lift-off clunking noise | |||
Other: _________________________________________________________________________________________________________ | ||||||
In which driving situations does the problem occur? | ||||||
Vehicle is: | ☐ | empty | ☐ | Semi loaded | ||
☐ | In trailer operation | ☐ | Loaded | |||
☐ | AT IDLE | ☐ | Acceleration/deceleration | |||
☐ | Cornering | |||||
At speed, engine speed: | Duration of trip (if necessary): | |||||
How often is the vehicle washed? | ||||||
☐ | Seldom | ☐ | Regularly | |||
☐ | Very often (daily) | |||||
Underbody wash? | ||||||
☐ Yes | ☐ No | |||||
Engine wash? | ||||||
☐ Yes | ☐ No | |||||
Which type of washing facility? | ||||||
☐ Manual washing facility | ☐ Standard washing facility | ☐ Special washing facility | ||||
Temperature of major assembly when the complaint occurred? | ||||||
☐ Cold | ☐ Operating temperature | ☐ Always | ||||
Outside temperature when the complaint occurred? | ||||||
☐ Cold | ☐ Hot | ☐ Always | ||||
Customer complaint to be filled out by Service Advisor or Team Leader: |
More detailed descriptions: | ||||
Are noises present while driving? | ☐ Yes | ☐ No | ||
_________________________________________________________________________________________________________ | ||||
Type of noise (if present): | ||||
☐ Clicking | ☐ Howling | Other: _____________________________ | ||
Vibrations are: | ||||
☐ Constantly perceptible | ☐ Occasionally perceptible | ☐ No vibrations | ||
What exactly does not work or is the subject of the customer's complain? | ||||
___________________________________________________________________________________________________________ | ||||
Workshop diagnosis: |
| |||
☐ Yes | ☐ No | ||
To limited extent: ____________________________________________________ | |||
Visual condition of front axle differential: | |||
Visible oil leakage from front axle differential? | ☐ Yes | ☐ No | |
| |||
Drained oil quantity: _______ ml | |||
Visual condition of drained oil: | |||
☐ Milky | ☐ Cloudy | ☐ Discolored | |
☐ Clear and light | ☐ Dark | ☐ Burnt odor | |
Miscellaneous: | |||