To detect any noticeable problems with regard to the quality of starter batteries, we will be checking warranty claims. All warranty and goodwill claims that concern batteries in the new Actros will be manually processed and a decision reached by trained experts.
In order to avoid problems where possible in the warranty processing procedure and queries, we ask you to observe the relevant warranty rules.
1. Please observe the procedure described under "Battery test" in the warranty manual
2. For warranty claims concerning batteries, the following data must be entered in the message field of the claim:
Date stamped on the battery terminal/battery housing
Replacement part no. of the removed battery
Test code of the Midtronics device MCR 717 (Micro 717) or EXP-717
We ask you to observe the following points in particular:
Please make sure that you observe the inspection intervals for your Midtronics device and that your device is calibrated according to the relevant specifications.
If the message "Charge battery and test again" is displayed, the battery needs to be fully charged. Brief charging lasting e.g. just one hour is not sufficient.
A discharged battery is not necessarily defective.
We reserve the right to subject submitted batteries to quality and warranty inspection and to reject unjustified claims.
We thank you for your understanding in this regard.