SI58.40-Z-0035A | Service Information bulletin: Procedure when processing imports of system and component returns of the Star Diagnosis system | 6.9.07 |
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Only for markets outside the EU
In order to avoid delays in the customs clearance process for a return delivery of Star Diagnosis systems and system components, we would like to inform you about the correct procedure.
It should be observed that we reserve the right as of 01. October 2007 not to accept any more Star Diagnosis systems or Star Diagnosis components if their documentation does not meet the import regulations valid in Germany.
We also reserve the right to invoice the Star Diagnosis owners concerned for any additional work incurred.
Proforma invoice
In case of need the proforma invoice should be filled in completely for a return shipment after the end of the contract and for a return shipment in the case of exchange in the event of a defect. As well as through this SI you can also obtain a form through our call Call Center, through the "Open-After-Sales" portal and shortly through the "INFO" information system on your Star Diagnosis system.
Details on return shipment
Please observe for return deliveries the Service Information "Return shipment of Star Diagnosis old system after the contract has expired with participation in the replacement process" and "Return shipment of Star Diagnosis old system after the contract has expired with non-participation in the replacement process".
P58.40-2053-09
Process description with participation in the replacement process
P58.40-2054-09
Checklist with participation in the replacement process
P58.40-2065-09
Process description with non-participation in the replacement process
P58.40-2066-09
Checklist with non-participation in the replacement process