Service Information on warranty/goodwill applications

Optional components and/or additional equipment (CODE)

This service information is for alerting on the impossibility of warranty claim, when there is the need of later assembly, of optional components and/or additional equipment (CODE) that have not been incorporated in the series basic vehicle when closing the order of the dealer to the factory.

 The sales codes (CODE) are optional components and/or additional equipment to a series vehicle.

 The insertion of additional sales codes (CODE) in a basic series vehicle is to be done before placing a purchase order as requested by a customer.

 Following a customer's order, all optional components and/or additional equipment to a basic series vehicle can be assembled, afterwards, by the dealer.

 The quantity and the number of parts, necessary for the assembly, can be checked under a same vehicle model that has the desired "CODE" in the Electronic Parts Catalog (EPC).

Attention! Warranty claim is not possible

 Reimbursement is not possible, under warranty, of the costs of parts and labor required for the later assembly of optional components and/or additional equipment that were not foreseen in the purchase order. For example; Battery master switch (CODE E30), FleetBoard (CODE EX3), PTO (CODE NL5/NJ9) etc.

The cost of parts and labor is charged to the customer and/or dealer.

To prevent the later assembly of components and/or optional equipment (CODE), check the customer's desires and needs before closing the purchase order. To do so, make use of the "MBKS" tool, made available by Mercedes-Benz to the dealers network.

Attention! In the case the vehicle arrives at the dealership WITHOUT the requested optional component and/or additional equipment, before any action is taken, please, refer to the Warranty Processing area analysts.